THE ORGANIZATION: The Organization is an independent non-profit 501(c)(3) mediation service provider, training center, and consulting service in downtown Tacoma, Washington. We believe that collaboration and consensus building methods lead to lasting resolution of conflicts. Our trauma informed approach supports our commitment to improve equity, inclusion, and diversity in our community through our services. Organization demonstrates its core values of impartiality, excellence, respect, empowerment, and continuous learning in all aspects of our work.
GENERAL JOB DESCRIPTION: This position’s foremost responsibility is developing positive relationships with people who do business with the Center. Supports staff to deliver organization’s consulting services while in coordination with the trainers, facilitators, and organization staff. Responsibilities include working with confidential and highly sensitive information, often with legal ramifications. It is expected that this position contributes to the inclusive, positive, and professional working relationship with staff, mediators, volunteers, clients, organizational partners, and community.
Essential Duties and Responsibilities:
Primary Focus Areas
Support the management of potential business leads to educate potential and existing clients on service packages offered, customized packages, and determine customer needs to make service suggestions
Draft documents such as proposals, invoices, reports, routine communications, etc. for consulting contracts under the oversight of the Business Development Manager
Coordinate with staff/contractors to ensure all documentation is complete, accurate, and timely
Support creation and maintenance of metrics reports on business development, consulting, contract activities, effectiveness and business impact.
Provide Executive Team administrative support for consulting and business development
Organizational Focus Areas
Execute duties through the lens of Organization’s mission and values
Contribute to a calm, respectful and welcoming environment for organization clients, volunteers, and the public
Complete regular data entry, tracking and reporting for ongoing metrics related to the functions of the job and as identified by supervisors
Participate in professional and community organizations and events for collaboration, outreach, and exposure
Participate in staff and department meetings, collaborative decision-making, and regular reviews of successes, challenges, and improvements
Attend and participate in required trainings and in-services
Ensure that essential job functions are clearly documented for role coverage and succession planning
The GENERAL JOB DESCRIPTION and the ESSENTIAL DUTIES AND RESPONSIBILITIES listed above are to provide an understanding of minimum requirements, expect to receive additional assignments.
Follow Organization’s Staff Code of Conduct and work in the best interest of the Center’s mission, vision, values, and service goals
Demonstrate diplomatic, professional, and empathetic communication skills (verbal and written) with staff, clients, volunteers, donors, contractors/vendors, community members and stakeholders
Describe Organization’s core services (Mediation, Training, Facilitation/Consulting) with efficiency and clarity
Demonstrate appropriate decision-making in ambiguous situations and exercise good judgement based on relevant information, experience, and resources available
Demonstrate ability to learn and apply new skills, mediation concepts, and software programs,
Complete Organization’s 40-hour Mediation Training within 1 year of hire and Certification within reasonable time of hire based on job type
Regularly participate in professional development activities for knowledge and skills required for success in this position as needed or as assigned
Maintain confidentiality of sensitive information regarding Oragization, the staff, clients and volunteers
Business Management experience (2+years)
Project Management/Contract management experience (2+years) or certifications
Proficient in Microsoft Dynamics 365, OneNote, Teams, Outlook, and SharePoint
Experience in the field of Alternative Dispute Resolution or related fields.
Bachelor’s Degree or beyond
Required Qualifications, Abilities, Skills, and Knowledge:
Bachelor’s Degree in Business, Finance, Marketing, or similar (may substitute with 3-5 years of business, marketing, outreach or development experience);
Demonstrate ability to provide quality customer service while maintaining a consistent, courteous, and professional demeanor with people experiencing conflict;
Organized, attention to details with excellent follow-through;
Advanced proficiency in using zoom functions for meeting and event management
Organizational skills, including the ability to manage competing priorities, timelines, and multifaceted projects/tasks both independently and in collaboration with other people involved.
Experience in Microsoft Office 365; proficient in Word, Excel, and Power Point
Ability to adapt to changes and/or seek clarification in workload, priorities, and deadlines
Proficient in database usage with regard to correctly recording information, managing relationships, identifying trends, sorting and retrieving data, and regularly checking data accuracy.
Open to working a flexible schedule, which will include occasional weekends and evenings
To apply for this job email your details to email@example.com