Cargo Support Specialist
  • Direct Hire
  • Tacoma, WA
  • $47,000-$55,000


Hours: Monday-Friday, 2:30pm- 11:00pm



  • Pre-approve customer’s hazardous shipments per the 49CFR and enter hazardous materials data into the back office system.  Answer questions regarding regulation and stipulations with confidence.
  • Coordinate with terminal operations on capacity issues, prioritizing cargo and providing trailer booking count to assist with planning.
  • Perform the southbound notification and scheduling; coordinate northbound transportation of loads and empties to meet the needs of internal and external customer.
  • Reconcile northbound trailer and vehicle totals after sailing.
  • Provide quality customer service to internal and external customers.  Resolve customer and vendor issues.
  • Customer communication internally and externally.
  • Monitor equipment needs and customer pools based on booking levels, releases, trailer tracing, customer profile and transloads.
  • Coordinate yard activities with the Terminal Manager and Longshoremen.
  • Issue and cancel bookings; set up appointments with customers and vendors.


Education and Experience: 

  • One to two years customer service experience, preferably in transportation.
  • DOT 49CFR HazMat Carrier Requirements (Water)
  • Associate’s degree preferred.


Skills and Abilities and Skills

  • Excellent Customer Service Skills
  • Excellent verbal and written communication skills.
  • Good math skills.
  • Excellent problem solving skills.
  • Good organizational skills.
  • Must be a team player.
  • Ability to multi-task and prioritize.
  • Ability to work flexible hours, including evenings and weekends, as required.
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel).

Salary: $47,000.00 – $55,000.00 per year 




  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

To apply for this job email your details to

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