Primary Responsibilities Include:
Office and Operations Duties:
 Manages inventory, utilities, and overall appearance of the center;
 Primary Liaison with landlord and other vendors for physical space and needs;
 Oversee all communication systems: telephones, fax, computers, mail, copy and filing systems, etc.;
 Bookkeeping and financial processes including accounts payable, accounts receivable, and reports;
 Maintain and track Operations budget;
 Manages and updates Policies and Procedures;
 Work collaboratively with staff to improve business processes in service delivery and administrative
efficiencies;
 Oversee and manage all front office administrative support and coverage
 Staff support in the absence of Executive Director and Associate Director
Board Relations:
 Attend Board and Executive Committee Meetings and providing perspective on organizational
resources;
 Provide Financial Reports to appropriate board Members;
 Work with Executive Director to prepare organizational reports to board;
 Provide administrative support to the board as a whole, as determined by Executive Director;
Business Development:
 Contract & Grant management (prepare contracts, invoice, reports, addendums, workflows,
communication, etc.);
 Coordinate with staff/contractors to ensure all documentation is complete and accurate;
 Demonstrate effective critical thinking and problem-solving skills -obtains, analyzes, and evaluates
information effectively in the face of ambiguity and makes appropriate decisions based on relevant
information and experience
 Demonstrate efficient, professional, and collaborative communication with clients, staff, and
consultants (verbal & written)
 Explain mediation, training and facilitation services with clarity
 Be dependable, reliable, and works in best interest of organization’s mission
 Treat every relationship as a donor relationship
 Be organized, efficient, accurate, and timely in responsibilities as assigned
 Demonstrate flexibility with changing priorities
 Maintain confidentiality of all information regarding organization, the staff, and its clients
 Willing and able to learn new skills and mediation concepts
 Explore professional development opportunities
 Completes 40-hour Mediation Training and Certification within reasonable time of hire
Qualifications:
 Bachelor’s Degree required (may substitute with 10 years of office management);
 Bookkeeping experience a must;
 Demonstrate ability to provide quality customer service while maintaining a consistent, courteous, and
professional demeanor with people experiencing conflict;
 Organized, attention to details with excellent follow-through;
 Thorough knowledge of administrative office practices and techniques;
 Demonstrated ability with written products such as letters, correspondence, emails, etc.
 Strong computer proficiency with MS Office Suite;
 Demonstrated ability to use databases such as MS Dynamics CRM and/or Access;
 Possess efficient and effective communication skills;